Thank you for shopping at Adia Orange Store by Colegio Adianez. Since we operate on a dropshipping model with Printful handling order fulfillment, the following policy applies to all orders. We aim to ensure a smooth process for resolving any issues that may arise.
1. Order Fulfillment and Delivery
- Orders placed through Adia Orange Store are produced and shipped by Printful.
- Printful handles the entire production and shipping process. For any questions about product fulfillment or delivery, please contact our customer service team.
2. Return Eligibility for Damaged or Misprinted Items
- Damaged, Misprinted, or Defective Items: If an item arrives damaged, defective, or misprinted, please notify us within 30 days of receiving the item. We’ll coordinate with Printful to arrange a replacement or refund if your claim is eligible.
- Faulty Product Claims: To file a claim for a damaged or misprinted item, email us at [your contact email] with your order number, a clear photo of the issue, and a brief description.
3. Return and Refund Conditions
- Non-Returnable Items: Due to the custom production process, we cannot accept returns for buyer’s remorse or incorrect size selection. Please consult the size guide and product descriptions carefully before purchasing.
- Wrong Item Received: If you received an incorrect item, contact us within 30 days with a description and photo of the item received. We will work with Printful to rectify the issue.
4. Exchange Policy
- Exchanges for Size or Color Preferences: Since each item is custom-made, we do not offer exchanges for size or color changes after the order is placed.
5. Return Process for Eligible Issues
- For any eligible return or refund request, contact us at [your contact email] with your order number, description, and photo documentation of the issue.
- Once approved, we will coordinate with Printful to process a replacement or refund.
6. Refunds
- Refunds for Approved Returns: Refunds are issued to the original payment method within 10–14 business days once approved by Printful.
- Shipping Costs: Shipping fees are non-refundable except for items received damaged or incorrect.
7. Customer Responsibility
- Customers must provide accurate shipping details at checkout. We are not responsible for orders undeliverable due to incorrect addresses.
8. Policy Updates
- This policy may be updated periodically. Please review it before making a purchase.
For further questions about our return and refund policy, contact us at adiaorangestore@colegioadianez.com.
